Shipping policy
Effective Date: May 1, 2025
By placing an order through lumoras.uk, you agree to the terms outlined in this Shipping Policy. Please read carefully to understand how we handle shipping, delivery, and related responsibilities. This policy applies to orders placed from any location.
1. Shipping Rates and Delivery Estimates
UK orders:
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We charge nothing for domestic orders
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Free shipping all over the UK regardless of the order value
USA orders:
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We charge $6.50 for orders under $125
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Free shipping over $125
Europe orders:
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We charge €5.99 for orders under €90
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Free shipping over €110
Australia orders:
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We charge $10 AUD for orders under $125 AUD
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Free shipping over $170 AUD
Orders from other locations follow the US rules shipping calculation.
Shipping costs are calculated and displayed at checkout once you enter your address.
Delivery estimates (applies to the UK, USA and all other locations alike)
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Order dispatch: 2-3 business days
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Order transit: 7-10 business days
Please note that delivery estimates may be affected by customs or carrier delays, which are beyond our control.
2. Order Processing Time
We do not ship orders on weekends or holidays. During peak periods or sales, processing times may be extended slightly. If we anticipate a significant delay in processing or shipping your order, we will notify you via email.
3. Shipping Locations
We ship worldwide, including the UK, United States, U.S. territories and other international destinations.
4. Shipment Confirmation and Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Tracking numbers typically become active within 24 hours after dispatch.
5. Customs, Duties, and Taxes
Most international orders will not incur customs duties or import taxes. We cover these fees for the vast majority of destinations, including the U.S., Canada, Europe, Australia, and most of Asia.
However, in rare cases or for certain countries with stricter import regulations, local customs authorities may apply additional fees or taxes upon delivery. Any such charges remain the responsibility of the customer. lumoras.uk is not responsible for customs-related delays caused by local authorities.
6. Damaged, Defective, or Lost Items
We will replace items if they are defective, damaged, or if your order was lost in transit. If you need to replace an item for one of these reasons, please contact us at XXX
7. Order Delays
If your order is delayed, please make sure to check your tracking information. If you need any help, contact our customer support at XXX
8. Cancellations
We allow cancellations before the order is dispatched at no extra costs. If your package is already en route, you can proceed with our standard return process once you receive it (you can find more information in our Return Policy XXX).
9. Policy Updates
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be posted on this page. Continued use of our site and services constitutes acceptance of any changes.
Thank you for choosing lumoras.uk.
Contact
Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM EST